Refund policy

Customer satisfaction is important to us.

Due to hygiene and safety standards, certain products cannot be returned after delivery.

Eligible Returns

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos of the product
  • Photos of the packaging

Our support team will review your request promptly and provide the best possible solution.

Non-Returnable Products

For hygiene reasons, we cannot accept returns for:

  • Opened intimate products
  • Used products
  • Personal lubricants
  • Products with broken hygiene seals
  • Gift cards
  • Clearance or final sale items

Refunds

Approved refunds are processed to the original payment method within 5–10 business days after the returned item has been inspected.

Shipping charges are refundable only if the return is caused by our mistake.

Lost Shipments

If your shipment is confirmed lost by the shipping carrier, we will work with you to arrange either a replacement or refund where appropriate.