FAQs

Is my order shipped discreetly?

Yes. Every order is packaged in plain, unmarked packaging with no indication of the contents or the store name.

Do you ship internationally?

Yes. We ship to many countries worldwide, subject to local laws and shipping restrictions.

How long does delivery take?

Most orders arrive within 3–15 business days, depending on your location.

Can I track my order?

Yes. A tracking number will be emailed to you as soon as your order has been dispatched.

Can I return my purchase?

For hygiene reasons, opened or used intimate products cannot be returned. However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery for assistance.

What payment methods do you accept?

We accept major credit and debit cards and other secure payment methods displayed during checkout.

How can I contact customer support?

You can reach our support team at support@lustey.shop, and we aim to respond to all inquiries within 24 business hours.